Return & Refund Policy

At our store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns for eligible items within a limited period after delivery. To qualify for a return:

• The item must be unused, unworn, and in its original condition.
• The product must include original packaging, tags, and accessories.
• Proof of purchase or order confirmation is required.

Certain products may not be eligible for return due to hygiene, customization, or clearance sale reasons.

Return Process

To request a return:

1. Contact our support team with your order number and reason for return.
2. Our team will review your request and provide return instructions.
3. Once approved, securely pack the item and ship it to the provided return address.

Customers may be responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

Refunds

After receiving and inspecting the returned product, we will notify you about the refund status.

If approved:

• Refunds will be processed to the original payment method.
• Processing times may vary depending on your bank or payment provider.
• Shipping fees are generally non-refundable unless the issue was caused by us.   

Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item, please contact us within a short period after delivery with clear photos of the product and packaging. We will work quickly to resolve the issue.

Order Cancellation

Orders can only be canceled or modified before they are processed or shipped. Once shipped, cancellations may not be possible.

Non-Returnable Items

The following items may not be eligible for return or refund:

• Personalized or customized products
• Hygiene-sensitive items
• Gift cards
• Final sale or clearance items